Privacy policy

Last updated: 30 September 2026

NELMORA operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the 'Services'). NELMORA is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy takes precedence regarding the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, delivery address, phone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your bag or wishlist, purchase, return, exchange or cancel, and your previous transactions.
• Communications with us including information you provide when communicating with us, for example when sending a customer support enquiry.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or navigate through them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal information;
• Automatically through the Services including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, tailoring and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfil orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to leave reviews and create a tailored shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, text or post, and showing online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your bag and other activity on the Services.
• Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with you. We use your personal information to provide customer support, respond to you, deliver effective Services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this privacy policy. These circumstances may include:

• With Shopify, vendors and other third parties that perform Services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping;
• With business and marketing partners to provide marketing Services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity across merchants and websites.
• When you direct, request or otherwise consent to us sharing certain information with third parties, such as to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you. Information you submit to the Services is transmitted to and shared with Shopify and third parties that may be in countries other than where you live, to provide and improve the Services. To help protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate information obtained from your interactions with our store, other merchants and Shopify. To provide these features, Shopify may use personal information collected from these interactions. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning its use for these purposes. To learn more about how Shopify uses your personal information and your rights, visit the Shopify consumer privacy policy . Depending on where you live, you can exercise certain rights relating to your personal information through the Shopify privacy portal.

Third-party websites and links

The Services may link to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public places, including on third-party social networks, may also be viewed by other users of the Services or those platforms, without limits on its use by us or a third party. Including such links does not itself imply endorsement of the content, owners or operators, except as stated in the Services.

Children's information

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request its deletion. As of this privacy policy's effective date, we have no actual knowledge that we 'share' or 'sell' personal information about individuals under 16, as those terms are defined by applicable law.

Security and retention of your information

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security". Information you send us may also not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, meet legal obligations, resolve disputes or enforce applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right of access or knowledge. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to ask us to delete personal information we hold about you.
• Right to correction. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and subject to exceptions.
• Managing communication preferences. We may send promotional emails, and you can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, for example about your account or orders.

You can exercise these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and your rights, including rights relating to data processed by Shopify, visit https://privacy.Shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised agent to submit requests on your behalf. Before accepting such a request, we require the agent to show that you authorised them to act for you, and we may ask you to verify your identity directly with us. We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. A list of the responsible data protection authorities in the EEA is available here.

International transfers

We may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the EEA or United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority where applicable, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date and provide any notice required by applicable law.

Contact

For questions about our privacy practices or to exercise your privacy rights, use the contact form or write to copartner os (trading as NELMORA), Van Kinsbergenstraat 9, 5151 ML Drunen, Netherlands. copartner os is the controller responsible for processing your personal data.